Robotics and Artificial Intelligence in Hospitality Sector: A Descriptive Bibliometric Analysis and Future Research Directions

Abstract

In the mid-twentieth century, the idea of artificial intelligence (AI) and robots was first explored. Since then, AI has driven the interests of researchers in every sector worldwide. Automated distribution, conveyor restaurants, chat bots, mechanical concierges, and other innovations in the hospitality business are all instances of how the industry has begun to integrate artificial intelligence and robots. Despite the enormous advances in science and technology, the hotel / hospitality business has a limited amount of robotics and AI research. Using a bibliographic approach, this study analyzes research on AI technologies and robotics in the hotel trade. VOSViewer, a bibliographic mapping tool, is used to extract the information from Scopus. Authorship, citations, publication volumes, organizational origins, and other indicators are studied via the VOSViewer tool.