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About

Guanrong Liu is a leading researcher at the intersection of artificial intelligence, human–robot interaction (HRI), and service management in the hospitality and tourism industry. Her work focuses on how emerging technologies—particularly embodied robots and disembodied conversational agents—reshape customer experiences and service delivery. Liu’s most-cited paper, a 2024 synthesis of HRI trends in hospitality and tourism (25 citations), identifies critical research gaps and charts future directions for the field, establishing a foundational roadmap for scholars and practitioners. She further advances this domain with her integrated model of customers’ intention to reuse AI-powered information services (cumulatively 12 citations across two versions), which uniquely shifts attention from physical robots to conversational agents—a timely and underexplored area. By combining co-citation analysis with behavioral modeling, Liu provides robust, actionable insights into the determinants of technology adoption and reuse. Her work is notable for bridging theoretical frameworks with practical implications, helping businesses design more effective, user-centered AI interfaces. With a growing citation record and a clear focus on the digital transformation of service industries, Guanrong Liu is establishing herself as a key voice in the future of intelligent, automated hospitality.