Gabrielle Walters

Papers

Total Citations

H-Index

About

Dr. Gabrielle Walters is a leading scholar at the intersection of tourism, hospitality, and emerging technology, with a particular focus on human–robot interaction (HRI). Her most-cited work, "Human–Robot Interaction Research in Hospitality and Tourism: Trends and Future Directions" (2024, 25 citations), provides a critical synthesis of the rapidly evolving HRI landscape. Using a mixed-method approach that combines inductive co-citation analysis with qualitative review, Walters identifies key research gaps and charts a forward-looking agenda for the field. This foundational paper has become an essential reference for researchers exploring how service robots reshape guest experiences, employee roles, and operational dynamics in tourism settings. Beyond this landmark study, Dr. Walters' broader research portfolio examines consumer behavior, destination marketing, and sustainable tourism practices. Her work is distinguished by its practical relevance, bridging academic rigor with industry application. With a growing citation footprint and a reputation for methodological innovation, Dr. Walters is shaping the conversation around technology adoption in hospitality, making her a vital voice for students and practitioners navigating the future of service automation.