Haili Shen
Papers
2
Total Citations
12
H-Index
2
About
Haili Shen is a rising scholar at the intersection of artificial intelligence, tourism, and hospitality management, with a sharp focus on how disembodied conversational agents reshape customer behavior. Her work challenges the field’s historical emphasis on physical robots, instead pioneering research into the psychological and technological drivers of user engagement with AI-powered chatbots. In her most-cited study (2023, 8 citations), Shen develops an integrated model to predict customers’ intention to reuse information services provided by conversational agents, identifying key determinants that go beyond traditional technology acceptance frameworks. A prior iteration of this work (2022, 4 citations) laid the groundwork by critiquing the neglect of disembodied AI in hospitality research. Together, these papers have accumulated over a dozen citations in just a few years, signaling growing influence in a rapidly evolving domain. Shen’s contributions are particularly timely as tourism businesses increasingly deploy virtual assistants; her models offer practical insights for designing more persuasive and user-retentive systems. By bridging information science with service management, she is helping to define the next frontier of AI-human interaction in experience-driven industries.
Research Focus
Key Achievements
Top Papers
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- 2