Francesco Sabato Massimo

Centre National de la Recherche Scientifique

Papers

Total Citations

H-Index

About

Francesco Sabato Massimo is a leading scholar in the sociology of work and technology, with a sharp focus on the human and organizational dimensions of automation in service industries. His research bridges labor studies, digital transformation, and industrial relations, offering critical insights into how robotics reshape employment, skills, and workplace dynamics. His most influential work, “Case studies of automation in services” (2022), stands out for its rigorous qualitative methodology—drawing on over 50 in-depth interviews with HR managers, IT technicians, workers, and trade union delegates—to unravel the technological complexity often overlooked in automation debates. This study reveals the nuanced impacts on service work, from job reconfiguration to new forms of worker resistance, earning 5 citations and establishing him as a key voice in the field. Massimo’s contributions are particularly notable for centering the perspectives of frontline actors, challenging top-down narratives of technological inevitability. His work is essential reading for students and researchers exploring the future of work, offering a grounded, evidence-based lens on how automation is lived and negotiated in real-world service settings.