Eleonora Costantini

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About

Eleonora Costantini is a leading scholar in the sociology of work and technology, whose research critically examines the intersection of automation, robotics, and service-sector labor. Her most-cited work, "Case studies of automation in services" (2022), stands as a landmark qualitative study, drawing on over 50 in-depth interviews with HR managers, IT technicians, workers, and trade union delegates. This paper provides a rare, ground-level view of how technological complexity reshapes work dynamics, moving beyond abstract debates to reveal the lived realities of automation’s impact. By foregrounding the voices of diverse stakeholders, Costantini’s research exposes the often-overlooked tensions between efficiency gains and worker agency. Her work has garnered significant attention, with citations reflecting its influence on policy discussions and academic discourse around the future of work. Costantini’s contributions are particularly notable for bridging the gap between technical innovation and social consequences, making her a vital voice in understanding how automation transforms not just industries, but the very fabric of service employment.