Ekta Rastogi

Papers

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About

Dr. Ekta Rastogi is a leading researcher at the intersection of hospitality management and emerging technologies, with a primary focus on the integration of robotics and artificial intelligence (AI) within the hotel industry. Her seminal work, "Robotics and Artificial Intelligence in the Hotel Industry: A Systematic Literature Review" (2022), has garnered 10 citations and serves as a foundational resource for scholars and practitioners alike. In this comprehensive review, Dr. Rastogi systematically maps the landscape of AI and robotics applications—from smart sensors and chatbots to service robots and AI-embedded equipment—that are transforming daily hotel operations. Her major contribution lies in synthesizing fragmented research to provide a clear taxonomy of how these technologies enhance guest experiences, operational efficiency, and service personalization. By identifying key trends, gaps, and future directions, Dr. Rastogi’s work has become an essential reference for researchers exploring automation in hospitality. Her research not only illuminates current industry practices but also guides strategic adoption of AI and robotics, making her a pivotal voice in the ongoing digital transformation of the hotel sector.