Chunhao Wei

Nankai University

Papers

2

Total Citations

87

H-Index

2

About

No biography available yet.

Research Focus

Business2 · 87 citations
Computer science2 · 87 citations
Marketing2 · 87 citations
Knowledge management2 · 87 citations
World Wide Web1 · 72 citations
Chatbot1 · 72 citations
Customer advocacy1 · 72 citations
Customer intelligence1 · 72 citations
Service (business)1 · 72 citations
Service quality1 · 72 citations
Psychology1 · 15 citations
Turnover intention1 · 15 citations

Key Achievements

2
H-Index
2
Papers
87
Total Citations
44
Avg Citations/Paper
🏆 Most Cited Paper
AI concierge in the customer journey: what is it and how can it add value to the customer?
72 citations · 2024
📈 Most Prolific Year: 2024 (1 Papers)
🤝 Key Collaborators: 8
🏛 Institutions: Nankai University

Top Papers

  1. 1
    AI concierge in the customer journey: what is it and how can it add value to the customer?
    72 citations · 2024
  2. 2
    Understanding employee retention in the age of AI and robotics: a study of technology competencies and turnover intentions in the hotel sector
    15 citations · 2025

Key Collaborators

SQStephanie Q. Liu1 shared papersABAnil Bilgihan1 shared papersBABaker Ayoun1 shared papersKAKhadija Ali Vakeel1 shared papersSBSelim Bakir1 shared papersNSNicholas Smith1 shared papersJWJochen Wirtz1 shared papersRSRoya Sadat Alavipour1 shared papers
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