Jochen Wirtz

National University of Singapore

Papers

30

Total Citations

5,680

H-Index

19

About

No biography available yet.

Research Focus

Marketing26 · 4,826 citations
Service (business)26 · 4,826 citations
Business26 · 4,826 citations
Computer science26 · 4,419 citations
Service design10 · 4,042 citations
Artificial intelligence20 · 3,918 citations
Knowledge management12 · 3,509 citations
Robot18 · 3,374 citations
Service provider3 · 2,876 citations
Process management8 · 2,320 citations
Software deployment5 · 2,194 citations
Robotics3 · 2,146 citations

Key Achievements

19
H-Index
30
Papers
5,680
Total Citations
189
Avg Citations/Paper
🏆 Most Cited Paper
Brave new world: service robots in the frontline
2,082 citations · 2018
📈 Most Prolific Year: 2023 (6 Papers)
🤝 Key Collaborators: 33
🏛 Institutions: National University of Singapore

Top Papers

  1. 1
    Brave new world: service robots in the frontline
    2,082 citations · 2018
  2. 2
    Services Marketing: People, Technology, Strategy
    1,035 citations · 1984
  3. 3
    Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?
    541 citations · 2020
  4. 4
    AI in marketing, consumer research and psychology: A systematic literature review and research agenda
    540 citations · 2021
  5. 5
    Service robots: Applying social exchange theory to better understand human–robot interactions
    290 citations · 2022
  6. 6
    Corporate Digital Responsibility in Service Firms and Their Ecosystems
    253 citations · 2022
  7. 7
    Service robots, agency and embarrassing service encounters
    200 citations · 2021
  8. 8
    Organizational Ambidexterity: Cost-Effective Service Excellence, Service Robots, and Artificial Intelligence
    86 citations · 2019
  9. 9
    Service robots: the dynamic effects of anthropomorphism and functional perceptions on consumers’ responses
    83 citations · 2023
  10. 10
    Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
    80 citations · 2023

Key Collaborators

WHWerner H. Kunz16 shared papersSPStefanie Paluch14 shared papersVPValentina Pitardi5 shared papersVNVinh Nhat Lu3 shared papersAMAntje Martins3 shared papersTGThorsten Gruber3 shared papersPGPaul G. Patterson3 shared papersHKHyunsu Kim2 shared papersRPRodrigo Perez‐Vega2 shared papersSQStephanie Q. Liu2 shared papersJTJames Tarbit2 shared papersKKKevin Kam Fung So2 shared papersNHNicole Hartley2 shared papersMMMarcello M. Mariani2 shared papersKAKhadija Ali Vakeel1 shared papersXDXin Ding1 shared papersNSNicholas Smith1 shared papersGMGrzegorz Mazurek1 shared papersCLChristopher Lovelock1 shared papersPCPatricia Chew1 shared papers
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