Arja Leivonen
Papers
2
Total Citations
33
H-Index
2
About
Arja Leivonen is a leading voice in the digital transformation of enterprise operations, with a sharp focus on Robotic Process Automation (RPA) and its strategic integration into finance and accounting. Her research critically examines the shift from traditional offshore outsourcing to "digital sourcing," positioning software robots as key drivers of efficiency and organizational change. In her highly cited 2021 study, "Robotic Process Automation (RPA) Implementation Drivers: Evidence of Selected Nordic Companies" (31 citations), Leivonen identifies the core factors propelling RPA adoption among Nordic firms, offering a vital framework for understanding this fast-growing technology. Her 2019 work further explores the "hybrid workforce," arguing that successful RPA deployment is not about replacing humans but about redefining collaboration between people and bots. By bridging technical implementation with strategic management, Leivonen provides actionable insights for organizations navigating the automation landscape. Her research is essential reading for students and practitioners seeking to understand how RPA reshapes service delivery, operational efficiency, and the future of work.
Research Focus
Key Achievements
Top Papers
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