Co-creation

Service robots: value co-creation and co-destruction in elderly care networks

Martina Čaić, Gaby Odekerken‐Schröder, Dominik Mahr

Citations: 362 • 2018

A Systematic Review of Artificial Intelligence and Robots in Value Co-creation: Current Status and Future Research Avenues

Valtteri Kaartemo, Anu Helkkula

Citations: 153 • 2018

The impact of artificial intelligence stimuli on customer engagement and value co-creation: the moderating role of customer ability readiness

Li Gao, Gang Li, Fu-Sheng Tsai, Chen Gao, Mengjiao Zhu, Xiaopian Qu

Citations: 141 • 2022

Robots at your service: value facilitation and value co-creation in restaurants

Xiya Zhang, M.S. Balaji, Yangyang Jiang

Citations: 126 • 2022

Toward Holistic Experience-Oriented Service Innovation: Co-Creating Sustainable Value With Customers and Society

Jay Kandampully, Anil Bilgihan, Allard C.R. van Riel, Anuj Sharma

Citations: 83 • 2022

Co-creating tourism experiences through a traveler’s journey: a perspective article

Tingting Zhang

Citations: 58 • 2019

Digital Artifacts in Industrial Co-creation: How to Use VR Technology to Bridge the Provider-Customer Boundary

Angelos Kostis, Paavo Ritala

Citations: 50 • 2020

Being friendly and competent: Service robots' proactive behavior facilitates customer value co-creation

Jinzhu Song, Yanhuan Gao, Youlin Huang, Lihan Chen

Citations: 47 • 2023

Does robotic service improve restaurant consumer experiences? An application of the value-co-creation framework

Namrata Jain, Bingjie Liu-Lastres, Han Wen

Citations: 37 • 2021

Tourists’ Value Co-Creation With Service Robots: Antecedents and Mechanisms

Vera Shanshan Lin, Xinyi Zhang, Yuting Ren, Wei‐Jue Huang, Honggen Xiao

Citations: 31 • 2023

Investigating the effect of customer-robot interaction experience on customer engagement behavior and co-creation value: a mixed methods study

Shujie Fang, Xiaoyun Han, Yundan Zheng, Wenqing Li

Citations: 23 • 2024

Co-creation with service robots and employee wellbeing: a self-determination perspective

Xue Yang, Youjiang Gao

Citations: 20 • 2023

Driving human-robot value co-creation in hospitality: The role of artificial empathy

Tengteng Zhu, Lishan Xie, Canmian Liu

Citations: 19 • 2024

Outlook on human-centred design in industry 5.0: towards mass customisation, personalisation, co-creation, and co-production

Nastaran Hasani, Seyed Abbas Hosseini, Yasaman Ashjazadeh, Victoria Diederichs, Salar Ghotb, Mariapaola Riggio, Eric Hansen, Vahid Nasir

Citations: 17 • 2025

Prescriptive multi-group networks: Humanoid service robots’ value co-creation and co-destruction potentials in apparel stores

Christina Soyoung Song

Citations: 11 • 2024

Drivers of and barriers to customer value co-creation behaviors in the robot-assisted restaurant context

Jinkyung Jenny Kim, Seongseop Kim, Zemenu Amare Ayalew, Heesup Han, Yoksamon Jeaheng

Citations: 5 • 2025

It Takes Two: Using Co-creation to Facilitate Child-Robot Co-regulation

Mike E.U. Ligthart, Mark A. Neerincx, Koen V. Hindriks

Citations: 5 • 2023

Perceptual service robot attributes affecting customer value co-creation intention in luxury hotels industry

Songyu Jiang

Citations: 4 • 2025

How anthropomorphic features in service robots foster co-creation and wellbeing among Gen Z consumers?

Amy Wong, Jimmy Wong

Citations: 4 • 2025

Customer Participation in the Value Co-creation of Hotel Service Robot Interaction

Zemin Tian, Xiaoli Liu

Citations: 3 • 2024