Erose Sthapit
Papers
2
Total Citations
48
H-Index
2
About
Erose Sthapit is a leading scholar at the intersection of technology, tourism, and consumer behavior, with a particular focus on how emerging technologies reshape hospitality experiences. Their research primarily explores the psychological and behavioral outcomes of human-robot interaction in service settings, as well as the generational divides in technology adoption within the tourism industry. A key contribution is their work extending cognitive appraisal theory to robotic services, demonstrating that perceived robotic service quality and authenticity directly influence customers' existential authenticity and revisit intentions in Chinese restaurants—a study that has garnered 42 citations and provides a crucial framework for understanding automated hospitality. Sthapit has also made significant strides in the smart hotel domain, investigating how digital natives and digital immigrants (Gen Z versus silver tourists) differ in their acceptance of technology, expanding the traditional Technology Acceptance Model. By integrating concepts of safety, security, and personalization with generational theory, their work offers actionable insights for designing inclusive, tech-forward tourism experiences. With a growing citation record, Sthapit’s research is essential reading for scholars and practitioners navigating the future of service automation and consumer psychology.
Research Focus
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Top Papers
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