Customer intelligence
相关论文数: 18
顶级研究者
最高引用论文
Customer-robot interactions: Understanding customer experience with service robots
Dan Huang, Qiurong Chen, Jia-Hui Huang, Shaojun Kong, Zhiyong Li
引用数: 235 • 2021
The impact of artificial intelligence stimuli on customer engagement and value co-creation: the moderating role of customer ability readiness
Li Gao, Gang Li, Fu-Sheng Tsai, Chen Gao, Mengjiao Zhu, Xiaopian Qu
引用数: 141 • 2022
The impact of artificial intelligence technology stimuli on smart customer experience and the moderating effect of technology readiness
Jingyan Gao, Lina Ren, Yang Yang, Duo Zhang, Lan Li
引用数: 87 • 2022
One-Voice Strategy for Customer Engagement
Jagdip Singh, Satish Nambisan, R. Gary Bridge, Jürgen Kai‐Uwe Brock
引用数: 75 • 2020
AI concierge in the customer journey: what is it and how can it add value to the customer?
Stephanie Q. Liu, Khadija Ali Vakeel, Nicholas Smith, Roya Sadat Alavipour, Chunhao Wei, Jochen Wirtz
引用数: 72 • 2024
How do consumers engage with proactive service robots? The roles of interaction orientation and corporate reputation
Dongmei Li, Canmian Liu, Lishan Xie
引用数: 42 • 2022
The Service Robot Customer Experience (SR-CX): A Matter of AI Intelligences and Customer Service Goals
Bart Larivière, Katrien Verleye, Arne De Keyser, Klaas Koerten, Alexander Lennart Schmidt
引用数: 27 • 2024
Investigating the effect of customer-robot interaction experience on customer engagement behavior and co-creation value: a mixed methods study
Shujie Fang, Xiaoyun Han, Yundan Zheng, Wenqing Li
引用数: 23 • 2024
A Design of Customer Service Request Desk to Improve the Efficiency using Robotics Process Automation
Nitin Goyal, Harpreet Singh
引用数: 9 • 2021
Conceptualizing Possibilities of Artificial Intelligence in Furtherance of the Banking Sector: An Effective Tool for Improving Customer Relationship, Customer Service and Public Relations
Roheed, Nairah Shabir, Monisa Qadri
引用数: 9 • 2020
Leveraging Text Analytics to Enhance Marketing Insights From Digital Customer Experiences
Murat Fatih Tuna
引用数: 6 • 2024
The influence of emotional labour strategies on customer satisfaction and word of mouth recommendations in group tours
Shin Ying Lee, Yuhanis Abdul Aziz, Samsinar Sidin, Rosli Saleh
引用数: 6 • 2014
Service Robots—An Innovative Sustainability in Rural Banking
R. Vedapradha, E. Sudha, Venkoba Rao Divyashree
引用数: 4 • 2023
Factors Influencing the Use of the Internet of Things (IoT) to Enhance Customer Relations and Customer Experience
İlknur Öztürk
引用数: 4 • 2024
Key Factors Influencing the Degree of Acceptance of an Intelligent Customer Service System - A Literature Review
Yunhuan Jia, Zhe Chen
引用数: 3 • 2023
The<i>Augmented</i>Customer Experience: Between Humanity and Robotization?
Régine Vanheems
引用数: 3 • 2019
Customer misbehavior in AI-enabled services
Xinyuan Zhao, Hongjuan Tan, Yi Zhang, Anna S. Mattila, Nan Hua
引用数: 2 • 2025
Customer Experience Creation in Today’s Digital World
Peter C. Verhoef
引用数: 2 • 2020