Zhiyong Li
Papers
3
Total Citations
340
H-Index
3
About
Zhiyong Li is a prominent researcher specializing in service robotics, hospitality technology, and consumer behavior, with a particular focus on how customers perceive and interact with robots in service environments. His work sits at the dynamic intersection of technological innovation and customer experience, addressing one of the hospitality industry's most pressing contemporary challenges. Li's most influential contribution, "Customer-robot interactions: Understanding customer experience with service robots" (2021), has accumulated an impressive 235 citations, establishing him as a leading voice in understanding how guests emotionally and functionally respond to robotic service delivery. This foundational work paved the way for deeper investigations into consumer resistance, explored in his 2023 study examining front desk robot adoption in hotels through a nuanced mixed-methods approach, which has already garnered 79 citations. His more recent research ventures into the restaurant sector, leveraging sophisticated text-mining and sentiment analysis techniques to decode authentic customer experiences from online reviews. This methodological versatility demonstrates Li's commitment to capturing real-world consumer perspectives rather than relying solely on controlled experiments, making his findings particularly valuable for hospitality practitioners navigating the rapidly evolving landscape of service automation.
Research Focus
Key Achievements
Top Papers
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