Zhiyong Li

Sichuan Tourism University, Sichuan University

Papers

3

Total Citations

340

H-Index

3

About

No biography available yet.

Research Focus

Tourism3 · 340 citations
Computer science3 · 340 citations
Business3 · 340 citations
Artificial intelligence3 · 340 citations
Marketing2 · 314 citations
Hospitality2 · 314 citations
Robot2 · 314 citations
Service (business)2 · 314 citations
Customer intelligence1 · 235 citations
Customer advocacy1 · 235 citations
Interactivity1 · 235 citations
Chatbot1 · 235 citations

Key Achievements

3
H-Index
3
Papers
340
Total Citations
113
Avg Citations/Paper
🏆 Most Cited Paper
Customer-robot interactions: Understanding customer experience with service robots
235 citations · 2021
📈 Most Prolific Year: 2021 (1 Papers)
🤝 Key Collaborators: 8
🏛 Institutions: Sichuan Tourism University, Sichuan University

Top Papers

  1. 1
    Customer-robot interactions: Understanding customer experience with service robots
    235 citations · 2021
  2. 2
    Consumer resistance to service robots at the hotel front desk: A mixed-methods research
    79 citations · 2023
  3. 3
    Robot restaurant experience and recommendation behaviour: based on text-mining and sentiment analysis from online reviews
    26 citations · 2024

Key Collaborators

DHDan Huang2 shared papersZZZhenglan Zhang1 shared papersXWXiaohui Wang1 shared papersQCQiurong Chen1 shared papersZZZhenzhong Zhao1 shared papersSKShaojun Kong1 shared papersYFYuan Feng1 shared papersJHJia-Hui Huang1 shared papers
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