Qiurong Chen

Papers

Total Citations

358

H-Index

About

Qiurong Chen is an emerging scholar whose research sits at the intersection of hospitality management, tourism technology, and human-robot interaction. With a focused body of work examining how consumers perceive, evaluate, and ultimately accept service robots in hospitality and tourism settings, Chen has quickly established herself as a meaningful voice in this rapidly evolving field. Her most cited work, "Customer-robot interactions: Understanding customer experience with service robots" (2021), has garnered 235 citations, reflecting strong scholarly interest in understanding the experiential dimensions of robot-mediated service encounters. Building on this foundation, her 2023 study employing a cognitive–affective–conative framework offers a theoretically rigorous model of robot acceptance, earning 112 citations and demonstrating her commitment to integrating both emotional and rational dimensions of consumer behavior. Her 2024 comprehensive literature review further positions her as a synthesizer of knowledge, providing a structured research agenda to guide the field forward. What distinguishes Chen's contribution is her consistent effort to bridge theoretical frameworks with practical hospitality contexts, helping both academics and industry practitioners understand the conditions under which consumers embrace robotic service technologies. Her cumulative impact signals a promising trajectory in tourism technology research.