Jia-Hui Huang
Papers
2
Total Citations
271
H-Index
2
About
Dr. Jia-Hui Huang is a leading scholar in the rapidly evolving field of service robotics and consumer behavior, with a particular focus on the hospitality and gastronomy sectors. Her research fundamentally explores how customers interact with and accept robotic technologies in service environments, bridging the gap between technological innovation and human experience. Dr. Huang’s most influential work, “Customer-robot interactions: Understanding customer experience with service robots” (2021), has garnered 235 citations, providing a foundational framework for understanding the psychological and experiential dimensions of human-robot encounters in commercial settings. This seminal paper has shaped subsequent discourse on service automation. More recently, her study “Tourist acceptance of robot chefs in gastronomy experiences: A behavioural reasoning perspective” (2023) extends this inquiry into the culinary world, examining the nuanced factors that drive tourist adoption of robotic chefs. By integrating behavioral reasoning theory, Dr. Huang offers critical insights into how consumers rationalize their acceptance or resistance to robotic food preparation. Her work is vital for industry practitioners and academics alike, informing the design and deployment of service robots to enhance, rather than detract from, customer satisfaction.
Research Focus
Key Achievements
Top Papers
- 1
- 2