Yihao Yang
Papers
1
Total Citations
41
H-Index
1
About
Yihao Yang is a rising scholar in organizational behavior and human-robot interaction, whose work explores the psychological and behavioral impacts of emerging technologies in the workplace. His research centers on how employees perceive and respond to service robots, with a particular focus on the effects of robot anthropomorphism. In his highly cited 2024 paper, "How does the anthropomorphism of service robots impact employees’ role service behavior in the workplace?" (41 citations), Yang reveals that when robots are designed to appear more human-like, employees may experience role ambiguity and reduced service performance—a counterintuitive finding that challenges prevailing assumptions about human-robot collaboration. This work has quickly gained traction among researchers studying the future of work, automation, and service management. Yang’s contributions are notable for bridging social psychology, technology adoption, and organizational dynamics, offering critical insights for managers and designers navigating the integration of AI in service settings. His research helps define a new frontier in understanding how human-like machines reshape workplace relationships and employee identity.
Research Focus
Key Achievements
Top Papers
- 1