Yae‐Na Park

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About

Yae-Na Park is a leading researcher at the intersection of artificial intelligence, smart city development, and hospitality innovation. Her work focuses on how AI-enabled robotic systems can transform guest experiences in the hospitality industry, particularly within the framework of smart city ecosystems. In her highly cited 2022 study, Park examined the deployment of intelligent robots to enhance guest stay experiences, offering critical insights into how automation and AI can create more memorable and efficient hospitality services. This work has garnered 76 citations, reflecting its significant impact on both academic research and industry practice. Park's contributions are notable for bridging the gap between technological advancement and human-centered service design, providing a roadmap for hotels and smart cities to integrate robotics without compromising guest satisfaction. Her research is essential reading for students and professionals exploring the future of automated hospitality, human-robot interaction, and the role of AI in urban service environments.