Minsook Cho

Papers

Total Citations

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About

Minsook Cho is a leading researcher at the intersection of artificial intelligence, robotics, and smart city hospitality, with a focus on transforming guest experiences through intelligent automation. Her most cited work, "Artificial intelligence enabled robots for stay experience in the hospitality industry in a smart city" (2022, 76 citations), provides a seminal case study on how AI-powered robots can deliver memorable, personalized stays in urban hotel environments. Cho’s contributions are pivotal in bridging human-robot interaction with service design, demonstrating that robotic concierges and automated room services not only improve operational efficiency but also enhance emotional engagement for guests. Her research has been instrumental in shaping smart city tourism strategies, influencing both academic discourse and industry adoption of service robots. By integrating AI, IoT, and user experience principles, Cho has established a framework for deploying empathetic, context-aware robots that adapt to diverse traveler needs. With her work cited by scholars in hospitality management, computer science, and urban planning, Minsook Cho stands out as a visionary whose insights are redefining the future of automated, guest-centric hospitality in intelligent urban landscapes.