Xin‐Jean Lim

National University of Malaysia, Universiti Putra Malaysia

Papers

Total Citations

H-Index

About

Xin‐Jean Lim is a rising scholar at the forefront of human-robot interaction and technology adoption, with a research focus on how individuals and organizations integrate robotic systems into daily life and work. Her work critically examines the post-adoption phase of emerging technologies, particularly in last-mile delivery and service robotics. In her highly cited 2024 paper, "Out of the way, human!" (42 citations), Lim applies the task-technology fit model to reveal how users form sustained behaviors with delivery robots, challenging assumptions about simple acceptance. She further advances the field with "Working with robots: Trends and future directions" (20 citations), which provides a state-of-the-art overview of robot-human resource management—a critical gap in organizational literature. Her earlier work, "Wow It’s a Robot!" (13 citations), leverages diffusion of innovation theory to demonstrate how consumer innovativeness shapes hotel image and stay intentions in China, offering practical insights for hospitality. With over 75 cumulative citations and a clear trajectory toward understanding the nuanced, long-term relationships between humans and autonomous systems, Lim is establishing herself as a key voice in technology adoption research, bridging theoretical frameworks with real-world applications in logistics, hospitality, and organizational management.