Weng Marc Lim
Swinburne University of Technology, Arizona State University
Papers
5
Total Citations
117
H-Index
5
About
Weng Marc Lim is a prolific researcher at the forefront of human-robot interaction, technology adoption, and service robotics, with particular expertise in how individuals and organizations integrate robotic technologies into everyday and professional contexts. His work spans last-mile delivery automation, eldercare robotics, healthcare service robots, and robot-human dynamics in customer service and human resource management. Lim's most cited contribution examines post-adoption behavior of delivery robots through the task-technology fit framework (42 citations), offering critical insights into how users sustain engagement with autonomous systems. His research on soft service robots for older adults (23 citations) addresses one of society's most pressing demographic challenges, while his meta-analysis on customer service robots versus humans (18 citations) synthesizes findings across 25 studies to untangle the complex effects of robotic service on customer experience. His development of the healthcare service robot acceptance model (sRAM) further demonstrates his commitment to building domain-specific theoretical frameworks. A recurring thread across his work is the application and extension of established behavioral models—TAM, TTF, and S-O-R—to emerging technological contexts, bridging theory and practice in meaningful ways for scholars, practitioners, and policymakers navigating the evolving human-robot frontier.
Research Focus
Key Achievements
Top Papers
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- 3Working with robots: Trends and future directions20 citations · 2024
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