Xiang‐Peng Kong

Papers

Total Citations

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About

Xiang-Peng Kong is a leading scholar at the intersection of artificial intelligence, organizational behavior, and service management. His research critically examines how emerging technologies—particularly service robots and AI—reshape employee psychology, self-efficacy, and work engagement in frontline service sectors. Kong’s most cited work, "Service robots, artificial intelligence awareness, self-efficacy and work engagement" (2025), has already garnered 8 citations, reflecting its timely and impactful contribution to understanding AI-induced workplace dynamics. By exploring the mechanisms through which AI awareness influences employees’ confidence and motivation, Kong provides essential insights for organizations navigating technological disruption. His findings are particularly relevant for practitioners and policymakers seeking to mitigate AI-related insecurity while fostering adaptive, engaged workforces. Kong’s scholarship bridges theoretical rigor with practical relevance, making him a key voice in conversations about the human side of automation. As AI continues to transform service industries, his work offers a crucial framework for balancing innovation with employee well-being.