Nurul Sukma Lestari
Papers
5
Total Citations
54
H-Index
4
About
Nurul Sukma Lestari is a prominent hospitality and technology researcher whose work sits at the intersection of artificial intelligence, service automation, and workforce dynamics. Her scholarship focuses on understanding how emerging technologies — including robots, AI, and smart automation systems — reshape career perceptions, employee wellbeing, and job performance across the hospitality and foodservice industries. Lestari's most influential contributions examine both student and employee perspectives on technological disruption. Her 2021 study on RAISA awareness and career competency among hospitality students (17 citations) broke new ground by shifting attention toward future industry professionals rather than existing employees. Complementing this, her highly cited 2023 work (16 citations) investigated how STARA technologies influence job stress, insecurity, and satisfaction among hotel employees during the COVID-19 pandemic — a period that accelerated automation adoption dramatically. Her research portfolio also explores self-efficacy and relationship quality as mediating factors in technology acceptance and job performance (14 citations), while extending her inquiries into vocational education and the foodservice sector. Collectively, her body of work has accumulated over 50 citations, establishing her as a meaningful voice in hospitality technology scholarship and informing how educators and industry leaders prepare the workforce for an increasingly automated future.
Research Focus
Key Achievements
Top Papers
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