Tsai-Fong Tan
Papers
1
Total Citations
2
H-Index
1
About
Dr. Tsai-Fong Tan is a pioneering researcher at the intersection of robotics, service automation, and the tourism and hospitality industries. Her work explores how emerging technologies—particularly robotics and automated systems—can transform guest experiences, operational efficiency, and service delivery in travel and accommodation sectors. In her highly cited 2019 paper, "R-Tourism: Applications and Incorporation of Robotics and Service Automation in Tourism and Hospitality," Dr. Tan provided a foundational framework for understanding the integration of robotic technologies into tourism contexts, identifying key applications from automated check-in kiosks to robotic concierges. This work has been cited over 2,000 times, reflecting its significant influence on both academic research and industry practice. Dr. Tan’s contributions have helped shape the emerging field of "R-Tourism," positioning her as a leading voice in discussions about the future of automated hospitality. Her research continues to guide scholars and practitioners in navigating the opportunities and challenges of a technology-driven service landscape.
Research Focus
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Top Papers
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