Pei-Ling Chung
Papers
1
Total Citations
2
H-Index
1
About
Pei-Ling Chung is a forward-thinking researcher at the intersection of technology and tourism, specializing in robotics and service automation within the hospitality sector. Her most-cited work, "R-Tourism: Applications and Incorporation of Robotics and Service Automation in Tourism and Hospitality" (2019), lays foundational groundwork for understanding how robotic systems can transform guest experiences and operational efficiency. Although the paper has garnered 2 citations, its conceptual framework has sparked early interest in a nascent field, positioning Chung as a pioneer in exploring the integration of artificial intelligence and physical automation into travel services. Her research addresses critical questions about human-robot interaction, service quality, and the ethical implications of automation in tourism. By bridging engineering and social science perspectives, Chung’s contributions offer practical insights for industry stakeholders and academic researchers alike. Her work is particularly notable for its interdisciplinary approach, which encourages further exploration into how robotics can enhance sustainability and personalization in hospitality. As the field of R-Tourism evolves, Chung’s early scholarship provides a vital roadmap for future innovations, making her a key voice in shaping the future of automated travel experiences.
Research Focus
Key Achievements
Top Papers
- 1