Licheng Chen

Papers

Total Citations

356

H-Index

About

Licheng Chen is a pioneering researcher at the intersection of robotics, service automation, and tourism management. His work centers on how emerging technologies reshape customer experiences and operational strategies in the hospitality sector. Chen’s most influential contribution is his 2017 study, “Investigating an innovative service with hospitality robots,” which has garnered 354 citations. This seminal paper identifies key factors driving the adoption of service robots in Taiwan’s hotel industry, employing a mixed-methods approach that combines expert panels with semi-structured interviews. By applying a service innovation strategic mindset, Chen provides a foundational framework for understanding how robotics can enhance guest satisfaction and operational efficiency. His research has become a cornerstone for scholars exploring automation in tourism, bridging the gap between technological feasibility and practical implementation. Chen also co-authored “R-Tourism: Applications and Incorporation of Robotics and Service Automation in Tourism and Hospitality” (2019), further solidifying his role in advancing the discourse on robotic integration. Through his work, Chen has shaped how the industry and academia perceive the transformative potential of service robots, making him a key voice in the future of hospitality innovation.