Chun‐Min Kuo

National Chin-Yi University of Technology

Papers

Total Citations

354

H-Index

About

Chun‐Min Kuo is a leading researcher at the forefront of service innovation and hospitality technology. His work critically examines how emerging technologies, particularly service robots, reshape customer experiences and operational strategies in the hotel industry. Kuo’s most influential contribution is his landmark 2017 study, “Investigating an innovative service with hospitality robots,” which has garnered over 350 citations. In this seminal work, he employed a mixed-methods approach—combining expert panels with semi-structured interviews—to identify the key drivers behind the adoption of service robots in Taiwanese hotels. By integrating a service innovation strategic mindset, Kuo provided a foundational framework for understanding how robotic technologies can be effectively deployed to enhance guest satisfaction and operational efficiency. His research stands out for bridging the gap between technological implementation and human-centric service design, offering practical insights for both academics and industry practitioners. Through his rigorous analysis, Kuo has established himself as a pivotal voice in the discourse on digital transformation in hospitality, influencing subsequent studies on automation, artificial intelligence, and the future of service work.