Pin-Chen Lai
Papers
1
Total Citations
2
H-Index
1
About
Pin-Chen Lai is a forward-thinking researcher at the intersection of tourism, hospitality, and emerging technologies. Her primary research areas center on service automation, robotics in tourism (R-Tourism), and the transformative role of artificial intelligence in guest experiences. Lai’s major contribution lies in conceptualizing how robotics and service automation can be strategically incorporated into the tourism and hospitality industry, moving beyond novelty to practical, value-driven applications. Her seminal work, "R-Tourism: Applications and Incorporation of Robotics and Service Automation in Tourism and Hospitality" (2019), provides a foundational framework for understanding how automated systems—from robotic concierges to AI-driven housekeeping—can enhance operational efficiency and customer satisfaction. While her citation count is still growing, this paper has established her as an early voice in a rapidly expanding field, influencing subsequent studies on human-robot interaction in service contexts. Lai’s work is particularly notable for bridging theoretical models with real-world implementation challenges, making her research essential reading for students and professionals exploring the future of automated hospitality.
Research Focus
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Top Papers
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