Ting Hin Ho

Macquarie University

Papers

2

Total Citations

225

H-Index

2

About

No biography available yet.

Research Focus

Marketing2 · 225 citations
Business2 · 225 citations
Service (business)2 · 225 citations
Service guarantee1 · 184 citations
Service level objective1 · 184 citations
Service product management1 · 184 citations
Service quality1 · 184 citations
Service recovery1 · 184 citations
Customer advocacy1 · 184 citations
Process management1 · 184 citations
Customer Service Assurance1 · 184 citations
Service delivery framework1 · 184 citations

Key Achievements

2
H-Index
2
Papers
225
Total Citations
113
Avg Citations/Paper
🏆 Most Cited Paper
Human staff vs. service robot vs. fellow customer: Does it matter who helps your customer following a service failure incident?
184 citations · 2020
📈 Most Prolific Year: 2020 (1 Papers)
🤝 Key Collaborators: 3
🏛 Institutions: Macquarie University

Top Papers

  1. 1
    Human staff vs. service robot vs. fellow customer: Does it matter who helps your customer following a service failure incident?
    184 citations · 2020
  2. 2
    Service robots or human staff? The role of performance goal orientation in service robot adoption
    41 citations · 2022

Key Collaborators

DTDewi Tojib2 shared papersYTYelena Tsarenko2 shared papersIPIryna Pentina1 shared papers
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