Yelena Tsarenko

Monash University

Papers

4

Total Citations

311

H-Index

4

About

No biography available yet.

Research Focus

Business3 · 289 citations
Marketing3 · 289 citations
Service (business)3 · 289 citations
Service product management1 · 184 citations
Service level objective1 · 184 citations
Customer Service Assurance1 · 184 citations
Service design1 · 184 citations
Customer advocacy1 · 184 citations
Process management1 · 184 citations
Service delivery framework1 · 184 citations
Service guarantee1 · 184 citations
Service quality1 · 184 citations

Key Achievements

4
H-Index
4
Papers
311
Total Citations
78
Avg Citations/Paper
🏆 Most Cited Paper
Human staff vs. service robot vs. fellow customer: Does it matter who helps your customer following a service failure incident?
184 citations · 2020
📈 Most Prolific Year: 2022 (2 Papers)
🤝 Key Collaborators: 5
🏛 Institutions: Monash University

Top Papers

  1. 1
    Human staff vs. service robot vs. fellow customer: Does it matter who helps your customer following a service failure incident?
    184 citations · 2020
  2. 2
    How does service robot anthropomorphism affect human co-workers?
    64 citations · 2023
  3. 3
    Service robots or human staff? The role of performance goal orientation in service robot adoption
    41 citations · 2022
  4. 4
    Sex Robots: Are We Ready for Them? An Exploration of the Psychological Mechanisms Underlying People’s Receptiveness of Sex Robots
    22 citations · 2022

Key Collaborators

DTDewi Tojib4 shared papersTHTing Hin Ho2 shared papersJMJunzhao Ma2 shared papersIPIryna Pentina1 shared papersRSRahul Sujan1 shared papers
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