Yelena Tsarenko
Papers
4
Total Citations
311
H-Index
4
About
No biography available yet.
Research Focus
Business3 · 289 citations
Marketing3 · 289 citations
Service (business)3 · 289 citations
Service product management1 · 184 citations
Service level objective1 · 184 citations
Customer Service Assurance1 · 184 citations
Service design1 · 184 citations
Customer advocacy1 · 184 citations
Process management1 · 184 citations
Service delivery framework1 · 184 citations
Service guarantee1 · 184 citations
Service quality1 · 184 citations
Key Achievements
4
H-Index
4
Papers
311
Total Citations
78
Avg Citations/Paper
🏆 Most Cited Paper
Human staff vs. service robot vs. fellow customer: Does it matter who helps your customer following a service failure incident?
184 citations · 2020
📈 Most Prolific Year: 2022 (2 Papers)
🤝 Key Collaborators: 5
🏛 Institutions: Monash University
Top Papers
- 1
- 2How does service robot anthropomorphism affect human co-workers?64 citations · 2023
- 3
- 4
Key Collaborators
Not generated yet