Max Robotics — Global Service Robot Directory + US Certification

About

Welf H. Weiger is a researcher specializing in human-robot interaction, service robotics, and digital service delivery, with a particular focus on how users psychologically respond to automated service encounters. His work sits at the intersection of technology acceptance, consumer behavior, and service management — an increasingly vital area as organizations deploy robots and AI-driven systems across customer-facing roles. Weiger's most significant contributions center on understanding how service failures and recovery strategies shape user perceptions of, and continued engagement with, service robots. His highly cited 2022 study, which has accumulated 38 citations, examines how robot design influences user attribution during service failures — revealing that thoughtful design choices can prevent users from abandoning robotic services after negative experiences. A complementary 2022 paper, with 13 citations, investigates the asymmetry in user reactions: users tend to claim credit for service successes while blaming robots for failures, a nuanced behavioral pattern with important implications for service robot deployment strategies. Through this body of work, Weiger provides actionable insights for firms navigating the challenges of robot-mediated service delivery. His research is essential reading for scholars and practitioners seeking to design more resilient, user-friendly automated service systems in the evolving digital economy.