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About

Tiago Esteves is a researcher focused on the intersection of human-robot interaction and service robotics, with a particular emphasis on enhancing customer experiences in retail environments. His work explores how personal robots can transform in-store shopping by improving engagement and operational efficiency. Esteves has made significant contributions to gesture-based communication systems for service robots, enabling more intuitive and natural human-robot collaboration. His most-cited paper, "A Personal Robot as an Improvement to the Customers’ In-store Experience" (2018), has garnered 11 citations, highlighting its relevance in the growing field of retail automation. Additionally, his research on "Human-Robot Interaction Based on Gestures for Service Robots" (2017) has been cited 6 times, further demonstrating his impact on developing accessible interfaces for robotic assistants. Esteves’ work addresses the evolving expectations of modern consumers, who increasingly seek seamless, technology-driven shopping experiences. By integrating robotics into retail, he contributes to a broader movement where automation enhances customer satisfaction and operational efficiency. His findings are particularly valuable for researchers and practitioners exploring how service robots can bridge the gap between human needs and technological innovation in commercial spaces.