Oscar Hengxuan

About

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Research Focus

Key Achievements

Top Papers

1. 1
   Antecedents of customers’ acceptance of artificially intelligent robotic device use in hospitality services

   368 citations · 2019
2. 2
   Developing a formative scale to measure consumers’ trust toward interaction with artificially intelligent (AI) social robots in service delivery

   272 citations · 2021
3. 3
   Customers’ acceptance of artificially intelligent service robots: The influence of trust and culture

   241 citations · 2023
4. 4
   Social Robot Privacy Concern (SRPC): Rethinking privacy concerns within the hospitality domain

   21 citations · 2024
5. 5
   Effects of COVID 19 pandemic on restaurant and hotel customers’ sentiments towards dining out, traveling to a destination and staying at hotels

   21 citations · 2021
6. 6
   Seeing Personhood in Machines: Conceptualizing Anthropomorphism of Social Robots

   16 citations · 2024
7. 7
   Unveiling the impact of negative information on hotel customer service robots’ adoption: an information–motivation–behavioral (IMB) skills model perspective

   2 citations · 2025

Key Collaborators