Navleen Kaur
Papers
1
Total Citations
16
H-Index
1
About
Dr. Navleen Kaur is at the forefront of exploring how artificial intelligence transforms service industries, with a particular focus on the restaurant sector. Her pioneering work, "Artificial Intelligence Revolutionizing The Restaurant Industry - Analyzing Customer Experience Through Data Mining and Thematic Content Analysis" (2023, 16 citations), demonstrates how AI-driven data mining can decode complex customer preferences to optimize menu design, streamline operations, and elevate dining experiences. By bridging machine learning with thematic content analysis, Kaur provides a replicable framework for businesses to harness real-time feedback, moving beyond traditional satisfaction metrics to actionable, AI-informed strategies. Her research not only advances hospitality technology but also offers a blueprint for integrating ethical, data-centric personalization in service design. With growing recognition for her interdisciplinary approach, Kaur continues to shape conversations around human-AI collaboration in consumer-facing industries, making her work essential reading for scholars and practitioners alike.
Research Focus
Key Achievements
Top Papers
- 1