Artificial Intelligence (Ai) In The Food And Beverage Industry: Improves The Customer Experience

Abstract

This study examine how Artificial Intelligence (AI) tools can help restaurants improve service quality and create a better customer experience. Robots, chatbots, facial recognition, voice-activated technology, sentiment analysis, and perceived usefulness have all been investigated. Questionnaires were used as the survey tool in this investigation. A total of 250 questionnaire sets were collected successfully. The findings demonstrate that all AI technologies have a favourable link with service quality, with Voice-Activated Technology having the strongest correlation.