Navita Mahajan

Papers

Total Citations

H-Index

About

Dr. Navita Mahajan is a forward-thinking researcher at the intersection of artificial intelligence and the hospitality industry, with a primary focus on how AI is revolutionizing customer experience and operational efficiency. Her most-cited work, "Artificial Intelligence Revolutionizing The Restaurant Industry - Analyzing Customer Experience Through Data Mining and Thematic Content Analysis" (2023), has already garnered 16 citations, marking her as an emerging authority in this niche. In this pivotal study, Mahajan demonstrates how AI can analyze vast datasets to tailor menus to individual customer preferences, streamline kitchen workflows, and boost overall satisfaction—transforming traditional restaurants into data-driven, customer-centric enterprises. Her contributions bridge the gap between advanced computational methods and practical business applications, offering actionable insights for restaurateurs and technologists alike. By employing data mining and thematic content analysis, she provides a robust framework for understanding the nuanced ways AI enhances the dining experience. Mahajan’s work is particularly notable for its timely relevance, as the global restaurant industry increasingly adopts smart technologies to remain competitive. For students and researchers exploring the future of service automation, her research offers a compelling blueprint for leveraging AI to create more personalized, efficient, and profitable hospitality environments.