M. Sajid Khan

Papers

Total Citations

341

H-Index

About

Dr. M. Sajid Khan is a leading scholar in hospitality and tourism management, with a primary focus on the integration of emerging technologies into service industries. His most influential work, "The adoption of artificial intelligence and robotics in the hotel industry: prospects and challenges" (2020), has garnered over 340 citations, establishing him as a pivotal voice in the discourse on AI and robotics in hospitality. Dr. Khan’s research critically examines the operational, ethical, and experiential implications of automation, exploring how AI-driven tools—from chatbots to robotic concierges—reshape guest interactions and workforce dynamics. Beyond this landmark paper, his broader contributions span technology adoption models, service innovation, and sustainable tourism practices. His work is widely cited by academics and practitioners alike, reflecting its relevance to both theoretical frameworks and real-world industry strategies. Dr. Khan’s insights have been instrumental in guiding hoteliers and policymakers toward balanced, human-centric automation. Through rigorous empirical studies and forward-looking analyses, he continues to influence how the hospitality sector navigates the digital transformation, making him an essential resource for students and researchers interested in the intersection of technology, service, and human experience.