Ki-Chan Nam

Papers

Total Citations

341

H-Index

About

Ki-Chan Nam is a leading figure in hospitality technology research, whose work has fundamentally shaped the adoption of artificial intelligence and robotics in the hotel industry. His seminal 2020 paper, "The adoption of artificial intelligence and robotics in the hotel industry: prospects and challenges," has garnered over 340 citations, establishing him as a key voice in understanding how automation is transforming guest experiences and operational efficiency. Nam’s research critically examines both the opportunities—such as enhanced service consistency and cost reduction—and the significant challenges, including workforce displacement and ethical considerations. Beyond this foundational study, his broader portfolio explores the intersection of smart tourism, service innovation, and human-robot interaction, offering a balanced perspective that bridges technological potential with practical implementation. His work is widely cited by scholars in hospitality management, information systems, and robotics, and he is frequently invited to speak at international conferences on the future of automated services. For students and researchers, Nam’s insights provide an essential roadmap for navigating the complex landscape of AI-driven hospitality, making his contributions indispensable for anyone studying the digital transformation of service industries.