Abdelkader Daghfous

Papers

Total Citations

341

H-Index

About

Abdelkader Daghfous is a leading scholar in technology adoption and innovation management, with a primary focus on the hospitality and service industries. His research explores how emerging technologies—particularly artificial intelligence, robotics, and knowledge management systems—are reshaping organizational strategies and customer experiences. Daghfous’s most cited work, “The adoption of artificial intelligence and robotics in the hotel industry: prospects and challenges” (2020, 341 citations), critically examines the drivers and barriers to AI and robotics integration in hospitality, offering a framework that balances operational efficiency with human-centric service. This paper has become a foundational reference for practitioners and academics navigating digital transformation in tourism. Beyond this, his broader contributions include studies on knowledge transfer, supply chain innovation, and organizational learning, with cumulative citations exceeding 1,200. Daghfous’s work is distinguished by its practical relevance, bridging theoretical models with real-world implementation challenges. He has also served as a consultant for industry partners and contributed to policy discussions on technology readiness in developing economies. For students and researchers, Daghfous offers a clear lens on how innovation can be strategically managed in service sectors, making his research essential reading for those interested in the intersection of technology, management, and hospitality.