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About

Khaled Ghazy is a forward-thinking researcher at the intersection of hospitality management and emerging technology, with a core focus on human-robot interaction and technology acceptance within the hotel industry. His work critically examines how both guests and employees adapt to the rise of AI-powered robotics, bridging the gap between technological innovation and human experience. His most cited study, “Robots at your service: Understanding hotel guest acceptance with meta-UTAUT investigation” (13 citations), pioneers a comprehensive model that identifies key drivers of robot acceptance among UK hotel guests, integrating anthropomorphism and other critical factors to ensure successful technology implementation. Ghazy also explores the workforce implications of Industry 5.0, as seen in his study on hotel employees’ attitudes toward human-robot co-working (7 citations), which addresses the pressing debate on how automation reshapes service roles. His research on Industry 4.0 and human resource management in the hotel business further underscores his commitment to understanding digital transformation’s impact on organizational dynamics. With a growing citation footprint, Ghazy is establishing himself as a vital voice in shaping a future where technology and hospitality coexist seamlessly.