Nabila N. Elshawarbi

Papers

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About

Dr. Nabila N. Elshawarbi is a leading voice in hospitality technology and service innovation, with a focused expertise in human-robot interaction within the tourism sector. Her most cited work, "Robots at your service: Understanding hotel guest acceptance with meta-UTAUT investigation" (2025, 13 citations), provides a groundbreaking framework for why travelers embrace robotic service. By integrating the Meta-UTAUT model with novel factors like anthropomorphism and aesthetic design, she offers hoteliers a practical roadmap for successful robot deployment. This research is pivotal as the industry navigates the balance between automation and guest comfort. Dr. Elshawarbi’s contributions are shaping how we understand technology adoption in service contexts, moving beyond simple functionality to explore the emotional and perceptual drivers of acceptance. Her work is essential reading for students and researchers in hospitality management, service robotics, and consumer behavior, establishing her as a key architect of the future of automated hospitality.