Nirmeen Elmohandes

Canterbury Christ Church University, University of Debrecen

Papers

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About

Nirmeen Elmohandes is a forward-thinking researcher at the intersection of robotics, hospitality, and human-centered service design. Her work critically examines how emerging technologies reshape guest experiences and labor dynamics in the hospitality industry. In her highly cited 2025 study, “Robots at your service: Understanding hotel guest acceptance with meta-UTAUT investigation” (13 citations), she pioneers a comprehensive framework that blends the Meta-UTAUT model with factors like anthropomorphism to identify what drives hotel guests to accept robotic service. This research offers actionable insights for industry leaders seeking to integrate automation without compromising guest satisfaction. Complementing this, her 2023 literature review, “Exploring the viability of service robots in performing human aesthetic labour in the hospitality industry” (2 citations), provocatively questions the value of human aesthetic labor as robots increasingly perform roles once reserved for people. By challenging assumptions about automation’s limits, Elmohandes contributes vital scholarship on the future of work. Her work is essential reading for students and researchers interested in service robotics, technology adoption, and the evolving human-machine partnership in hospitality.