Papers
2
Total Citations
44
H-Index
2
About
Fan Cheong is a leading voice in the rapidly evolving field of hospitality technology, with a sharp focus on the integration of artificial intelligence and service robotics. Her research critically examines the shifting dynamics between human employees and robotic counterparts, particularly within unmanned smart hotels. In her highly cited 2023 work, Cheong explores the nuanced perceptions of both customers and hotel managers, revealing the complex challenges and opportunities presented by robotic adoption. This study, garnering 34 citations, is foundational for understanding the practical and experiential implications of automation. Complementing this, her comprehensive systematic literature review, with 10 citations, synthesizes over a decade of research on robotics in tourism and hospitality, providing a crucial roadmap for future inquiry. Through her work, Cheong not only maps the current landscape of service automation but also identifies critical gaps in our understanding of human-robot interaction. Her contributions are essential for industry leaders and academics seeking to navigate the profound transformation of service delivery, making her a key figure in shaping the future of intelligent hospitality.
Research Focus
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Top Papers
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