Qiyan Huang

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About

Dr. Qiyan Huang is a leading scholar in tourism and hospitality technology, with a primary focus on the integration and impact of service robots in service environments. Her most prominent contribution is a landmark systematic literature review, "Application and Consequences of Service Robots in Tourism and Hospitality Scenarios," which has garnered 10 citations since its 2023 publication. This comprehensive study analyzed 121 articles to map the landscape of robotics applications, revealing critical insights into their operational benefits and socio-technical consequences. By synthesizing fragmented research, Dr. Huang provided a foundational framework that identifies key research gaps and future directions, making her work essential for academics and practitioners navigating the automation of customer-facing services. Her research not only charts the rapid adoption of robots but also critically examines their implications for service quality, workforce dynamics, and guest experiences. Through this pivotal review, Dr. Huang has established herself as a vital voice in understanding how smart technologies are reshaping the tourism and hospitality sectors, offering a clear roadmap for responsible and effective innovation.