Max Robotics — Global Service Robot Directory + US Certification

About

Christina Mangione is a researcher focused on the intersection of technology accessibility, consumer behavior, and inclusive design. Her work critically examines how emerging technologies—particularly self-service technologies (SSTs), robotics, and artificial intelligence—can either empower or exclude individuals with disabilities. In her highly cited 2021 paper, "Challenges Faced by Persons with Disabilities Using Self-Service Technologies," Mangione identifies systemic barriers in current SST interfaces and proposes proactive design solutions that prioritize universal access from the outset. She argues that integrating intuitive, easy-to-use features during the initial development phase—rather than as retrofits—can dramatically improve accessibility. Mangione also explores how advancements in robotics and AI can facilitate more equitable delivery of goods and services, envisioning a future where technology serves all users seamlessly. Her work has garnered attention for its practical, forward-looking recommendations, earning 5 citations and positioning her as a thoughtful voice in accessible technology research. Mangione’s contributions are particularly valuable for students and researchers in human-computer interaction, disability studies, and inclusive engineering, offering a clear roadmap for designing technologies that are not only innovative but truly inclusive.