Tertiary sector of the economy

Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?

Vinh Nhat Lu, Jochen Wirtz, Werner H. Kunz, Stefanie Paluch, Thorsten Gruber, Antje Martins, Paul G. Patterson

Citations: 541 • 2020

Service Robots in the Healthcare Sector

Jane Holland, Liz Kingston, C.T. McCarthy, Eddie Armstrong, Peter J. O’Dwyer, Fionn Merz, Mark McConnell

Citations: 311 • 2021

Young Russian adults' attitudes towards the potential use of robots in hotels

Stanislav Ivanov, Craig Webster, Aleksandra Garenko

Citations: 255 • 2018

Who gets the blame for service failures? Attribution of responsibility toward robot versus human service providers and service firms

Xuying Leo, Young Eun Huh

Citations: 245 • 2020

The Impact of Robotics on Employment and Motivation of Employees in the Service Sector, with Special Reference to Health Care

Mohammed Owais Qureshi, Syed Rumaiya Sajjad

Citations: 131 • 2014

Adjusting to Robots: Worker-Level Evidence

Wolfgang Dauth, Sebastian Findeisen, Jens Suedekum, Nicole Woessner

Citations: 117 • 2018

Future Service in Industry 5.0

Umar Al Faruqi

Citations: 103 • 2019

Artificial intelligence and robots in healthcare: What are the success factors for technology-based service encounters?

Seong No Yoon, DonHee Lee

Citations: 90 • 2018

Creepy vs. cool: Switching from human staff to service robots in the hospitality industry

Sung‐Eun Kang, Chulmo Koo, Namho Chung

Citations: 86 • 2023

The future of artificial intelligence and robotics in the retail and service sector: Sketching the field of consumer-robot-experiences

Stephanie Noble, Martin Mende

Citations: 80 • 2023

Enacting Professional Service Work in Times of Digitalization and Potential Disruption

Frida Pemer

Citations: 78 • 2020

The role of robots in the service industry: Factors affecting human-robot interactions

Emi Moriuchi, Samantha Murdy

Citations: 73 • 2024

Industrial intelligence and industrial structure change: Effect and mechanism

Xia Lei, Qingjiang Han, Yu Shui

Citations: 60 • 2024

The Effect of Perceptions on Service Robot Usage Intention: A Survey Study in the Service Sector

Ieva Meidutė‐Kavaliauskienė, Şemsettin Çiğdem, Bülent YILDIZ, Sigitas Davidavičius

Citations: 58 • 2021

Pursuing the drivers of consumer behaviour toward service robots in the hotel industry

Mohammad Soliman, Stanislav Ivanov, Islam Elgammal, Craig Webster, Alamir N. Al-Alawi

Citations: 49 • 2024

Food service industry in the era of COVID-19: trends and research implications

Citations: 46 • 2021

Diversity in patterns of industry evolution: How an intrapreneurial regime contributed to the emergence of the service robot industry

Sébastien Lechevalier, Junichi Nishimura, Cornelia Storz

Citations: 44 • 2014

Developing Countries and Services in the New Industrial Paradigm

Gaurav Nayyar, Márcio Cruz

Citations: 43 • 2018

Robotic process automation adoption: contextual factors from service sectors in an emerging economy

Chitra Sharma, Sangeeta Shah Bharadwaj, Narain Gupta, Hemant Jain

Citations: 38 • 2022

Employment in tourism: The jaws of the snake in the hotel industry

Santiago Melián González, Jacques Bulchand‐Gidumal

Citations: 35 • 2020