Max Robotics — Global Service Robot Directory + US Certification

About

Antje Martins is a pioneering researcher at the forefront of service robotics and artificial intelligence in the service sector, whose work has fundamentally shaped how academics and practitioners understand the transformative role of technology in modern service delivery. Her landmark 2018 paper, "Brave New World: Service Robots in the Frontline," has accumulated an extraordinary 2,082 citations, establishing her as one of the most influential voices in this rapidly evolving field. In this groundbreaking work, Martins drew compelling parallels between today's service robotics revolution and the eighteenth-century industrial revolution, illuminating the profound productivity implications for the service sector. Her 2020 systematic literature review on service robots, customers, and service employees — garnering over 541 citations — further cemented her reputation by rigorously mapping the existing knowledge landscape and identifying critical gaps for future inquiry. Martins' research consistently bridges theoretical frameworks with practical applications, addressing how robots reshape interactions among customers, frontline employees, and organizations alike. For students and researchers exploring human-robot interaction, service innovation, or technology adoption, her body of work represents an indispensable foundation for understanding one of the most consequential shifts in contemporary service management.