Sven Dahms
Papers
1
Total Citations
7
H-Index
1
About
Sven Dahms is a leading scholar in service management and technology adoption, with a particular focus on the hospitality industry. His research explores the critical intersection of customer psychology and emerging technologies, most notably examining how individual characteristics shape acceptance of robotic service agents. In his highly cited 2024 study, "I am served by a Robot!," Dahms investigates the internal antecedents—such as technological self-efficacy and perceived interactivity—that drive customer willingness to embrace robotic hotel staff, building on the Interactive Technology Acceptance Model (iTAM). This work has already garnered 7 citations, reflecting its timely relevance as the hospitality sector rapidly automates. Dahms' contributions provide essential insights for both academics and practitioners seeking to understand the human factors that determine successful technology implementation in service contexts. His research bridges consumer behavior and innovation management, offering a nuanced perspective on how individual differences influence the adoption of autonomous systems. Through his rigorous empirical work, Dahms continues to shape conversations around the future of service delivery in an increasingly automated world.
Research Focus
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Top Papers
- 1