Solange Nice Alves-Souza
Papers
1
Total Citations
14
H-Index
1
About
Dr. Solange Nice Alves-Souza is a leading researcher in Human-Computer Interaction (HCI) and the socio-technical implications of automation, with a specific focus on Robotic Process Automation (RPA) and User Experience (UX). Her most cited work, "Working with robotic process automation: User experience after 18 months of adoption" (2022, 14 citations), provides a rare, longitudinal study of how employees at EdP Brazil—a major electric utility—actually experience RPA tools after an extended period of use. This contribution is significant because it moves beyond technical efficiency metrics to capture the real-world, human-centered challenges and adaptations that occur when software robots become colleagues. By centering the worker’s perspective, Alves-Souza’s research offers critical insights for designing automation that is not only effective but also sustainable and humane. Her work is essential reading for students and practitioners in HCI, organizational psychology, and business process management, as it bridges the gap between the promise of automation and the lived reality of its users.
Research Focus
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Top Papers
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