Salman Alotaibi
Papers
2
Total Citations
32
H-Index
2
About
Salman Alotaibi is an emerging researcher whose work sits at the intersection of hospitality technology, consumer behavior, and service innovation. His scholarship focuses primarily on the adoption and impact of service robots within the restaurant and food service industry, a field gaining rapid momentum as automation reshapes customer-facing operations. In his widely cited 2022 study, Alotaibi explored how customers perceive robotic service in restaurant settings, revealing the critical moderating role of consumer innovativeness and how perceived hedonic benefits shape acceptance and behavioral intentions — work that has already garnered 17 citations. Building on this foundation, his 2024 research examined how robotic gastronomic experiences influence customer value, delight, and loyalty, accumulating 15 citations and further cementing his position as a thought leader in this niche. Together, these contributions provide hospitality practitioners and academics with nuanced frameworks for understanding when and why consumers embrace robotic service encounters. Alotaibi's research arrives at a pivotal moment for the restaurant industry, offering actionable insights for operators navigating the integration of automation while striving to maintain meaningful customer experiences.
Research Focus
Key Achievements
Top Papers
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